(5.0 / 5)1633+ Ratings

Net-A-Porter Reviews

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Overall Rating

5.0
6 Reviews
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About Net-A-Porter

Net-A-Porter is a luxury online retailer founded in 2000 selling high-end fashion products from more than 800 well known designer brands. Its product selection includes clothing, shoes, accessories, beauty products, and home decor. Net-A-Porter provides a personalized shopping experience, with free shipping and returns, and same-day delivery in select cities. The website offers a range of editorial content, including fashion news and style advice, as well as a mobile app for easy shopping on-the-go.

Net-A-Porter Pros & Cons

Pros:

  • Extensive Brand Selection: Offers over 800 designer brands, catering to diverse tastes and budgets.
  • Engaging Editorial Content: Provides inspiring style guides, trend reports, and curated edits.
  • Seamless User Experience: Intuitive website and app with filtering options, search functionality, and personalized recommendations.
  • Generally Reliable Shipping: Offers a range of shipping options, including express delivery, although recent delays have been reported.
  • Customer-Friendly Returns: Straightforward return process with peace of mind for luxury item purchases.

Cons:

  • Packaging Inconsistencies: Some customers have reported receiving orders in standard brown boxes instead of signature black packaging, especially for non-luxury items.
  • Scarcity of Discounts: Primarily known for full-price offerings with infrequent sales and rare discount codes.
  • Opaque Loyalty Program: The EIP loyalty program lacks transparency regarding its tiers and benefits.
  • Customer Service Issues: Many customers have reported poor customer service experiences, including uncommunicative and incompetent support.
  • Shipping Delays: Recent reports have mentioned shipping delays, likely due to increased demand and global logistics challenges.

Net-A-Porter Coupon & Discount Codes

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Net-A-Porter Customer Reviews (6)

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Yvette Bryant
Yvette Bryant
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Feb 9, 2023
Gabriela Jóhannesdóttir
Gabriela Jóhannesdóttir
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Feb 8, 2023
Uta Sankt
Uta Sankt
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Feb 8, 2023
Jay Waters
Jay Waters
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Feb 7, 2023
Glenda Cabrera
Glenda Cabrera
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Feb 7, 2023
Travis Killion
Travis Killion
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Feb 6, 2023

Net-A-Porter Customer’s Q&A

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Net-A-Porter Features and Benefits

Net-a-Porter is a premier luxury fashion destination with several key features and benefits:

  • Wide Selection: Offers more than 800 of the world's most coveted designer brands, including Gucci, Chloe, Balenciaga, Saint Laurent, Isabel Marant, Prada, and Stella McCartney, and 200 specialist beauty brands.
  • Frequent Updates: New arrivals on site three times a week, ensuring a fresh selection of items.
  • Global Accessibility: Provides express worldwide shipping to more than 170 countries, including same-day delivery to select locations.
  • Customer Service: Offers easy returns and multi-lingual Customer Care and Personal Shopping teams that are available 24/7, 365 days a year.
  • Exclusive Access: Often collaborates with celebrities to curate shoppable collections and releases exclusive online designer items.
  • Sustainability and Inclusivity: Committed to sustainability and inclusivity initiatives.
  • Helpful Website Features: Provides "How to Wear It" tips to help shoppers complete an outfit.

These features make shopping on Net-a-Porter a unique and enjoyable experience. It's a one-stop shop for luxury fashion needs.

Net-A-Porter Pricing

Pricing Policy at Net-a-Porter:

  1. Currency and Taxes:

    • Prices on the site are in US Dollars and are exclusive of taxes. Local sales tax will be charged on all orders within the USA, where applicable.
    • For international orders, prices include relevant import duty and tax for DDP (Delivered Duty Paid) countries. For DDU (Delivered Duty Unpaid) countries, import duty or tax costs will be invoiced separately.
  2. Price Changes:

    • Prices are subject to change due to currency exchange rate changes, markdowns, and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.
  3. Sale Price Adjustments:

    • Net-a-Porter offers a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. The exact style and size of the item must be available for purchase at the time of the request for any adjustment to be approved. Approved adjustments will be credited to your Net-a-Porter account in the form of store credit, valid for 12 months.
  4. Error in Pricing:

    • If an error in pricing is discovered, Net-a-Porter will notify you as soon as possible. They reserve the right to cancel an order if the product was advertised at an incorrect price and will refund the full amount if already paid.

About Net-a-porter.com Payment Method?

Net-a-porter.com offers a variety of payment methods to accommodate different preferences. Customers can use store credit, which is automatically applied if logged into an account with available credit. For card payments, Visa, MasterCard, American Express, Maestro, and JCB cards are accepted. PayPal users are redirected to PayPal's site to complete the transaction. Apple Pay is available for those logged in with an Apple ID. Klarna allows payment in four interest-free installments, and Affirm offers a choice of payment plans. Payment security is ensured with SSL technology, and customers have the option to save card details for future transactions. Taxes and duties are calculated based on the shipping destination.

Net-A-Porter FAQs

FAQ

Net-A-Porter Alternatives

Here are some top alternatives to Net-a-Porter:

  1. Ssense: A luxury fashion retailer known for curating a mix of established and emerging designer brands.
  2. END.: A global online retailer of luxury streetwear and contemporary fashion for men and women.
  3. FarFetch: A global online luxury fashion retailer that offers a wide range of designer clothing, accessories, and shoes.
  4. Matchesfashion: Offers a carefully curated selection of designer clothing, accessories, and shoes.
  5. Dover Street Market: Known for its highly curated selection of designer clothing, accessories, and homeware.
  6. Mytheresa: A luxury online fashion retailer that offers a carefully curated selection of designer clothing, shoes, and accessories.
  7. Browns Fashion: Offers a curated selection of high-end designer clothing and accessories.
  8. Harvey Nichols: A luxury department store that offers a range of high-end designer clothing, accessories, and beauty products.
  9. 24S: A luxury fashion retailer that offers a selection of high-end designer clothing, shoes, and accessories.
  10. Moda Operandi: Offers a curated selection of high-end designer clothing, shoes, and accessories, as well as a pre-order service for upcoming collections.

These alternatives offer a variety of high-end designer clothing, accessories, and beauty products similar to Net-a-Porter. Each has its unique offerings and specialties, catering to different customer preferences.

FAQ

How To Open A Net-A-Porter Account?

To open an account on Net-a-Porter, follow these steps:

  1. Visit the Net-a-Porter website.
  2. Click on the 'Sign In' button usually located at the top right corner of the page.
  3. A new page will open. Click on the 'Register' button.
  4. Fill in the required details such as email address, password, and name.
  5. Click on the 'Register' button to create the account.

After registration, an email confirmation might be sent to the provided email address. Click on the link in the email to verify the account and complete the registration process. Remember to keep the login details safe for future use. Happy shopping!

FAQ

Do I need a Net-A-Porter account to place an order?

Customer can shop without creating an account. However, if you register with us, you’ll enjoy the benefits of tracking your orders and review past purchases, request an exchange or return directly from your account, add pieces you love or missed out on to Wish List, save address & card details for future quicker shopping.
FAQ

What is Net-A-Porter return policy?

Net-A-Porter accepts 28-day return to ensure customer 100% satisfaction.
FAQ

Can i re-schedule my Net-A-Porter order delivery date due to my plan changes?

If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.
FAQ

What payment methods does Net-A-Porter accept?

Net-A-Porter accepts Visa, MasterCard, American Express, Maestro, JCB cards, PayPal, & Apple Pay.
FAQ

How can I contact Net-A-Porter's customer support?

Net-A-Porter customer service is available at +44 330 022 5700 by phone, & customercare@net-a-porter.com via email.
FAQ

About Net-a-porter.com Prices and Cost?

Net-a-porter.com is a luxury fashion retailer offering a wide range of products from over 800 top brands. The prices for items such as designer coats, jackets, and dresses vary, with some examples including a floral-print linen blazer for $2,495, a silk-satin and pinstriped wool and cotton-blend vest for $1,850, and a wool blazer for $3,250. Exclusive items can reach up to $16,000. Customers can enjoy free standard delivery on orders over $200. The site also features sales with significant discounts, like a printed cotton and silk-blend twill mini dress originally priced at $950, available at 50% off for $475. New arrivals are updated five days a week, offering the latest styles and exclusive looks.

FAQ

About Net-a-porter.com Popular Products and Services?

Net-a-porter.com is renowned for its luxury fashion, beauty, and lifestyle products for women. Among the popular products, beauty items are highly sought after, with offerings like Augustinus Bader's The Cream, Shani Darden's LED Light Mask, and Charlotte Tilbury's Luxury Palette. The platform also curates a selection of mini dresses, eveningwear, and wedding-guest attire. Services include free standard delivery on orders over a certain amount, and new customers can enjoy a discount on their first order. The site updates its collection with new arrivals multiple times a week, ensuring a fresh selection of the latest trends and styles.

FAQ

Net-a-porter.com Return Policy?

Net-a-porter.com provides a 28-day return policy where items can be returned or exchanged. Customers can initiate this process online and have the option for a complimentary collection of the items from their home, work, or an alternative address. Products must be returned unused, with all original tags and designer labels attached. Exchanges are free of cost, but for those outside the US, taxes and duties may apply. For a different style, items can be returned for a store credit refund and a new item can be purchased separately. The shipping policy includes free standard delivery on orders over a certain value, and items are shipped from US and Italian locations. Orders are packaged sustainably, with options for basic or signature packaging, and beauty items are sent in compostable bags.

FAQ

Can I find accessories on Net-a-porter.com?

Net-a-porter.com offers a vast selection of designer accessories for women. The range includes items like belts, scarves, wallets, cardholders, and hats from over 500 luxury brands. Customers can explore new arrivals and the latest trends in accessories, which are updated five days a week. The collection features pieces such as a croc-effect leather belt priced at $580, a fringed pinstriped cotton-voile wrap for $360, and a smooth leather cardholder at $650. For those looking for high-end options, there are items like a cashmere wrap for $6,900 and a crystal-embellished silver-tone waist belt for $375. The accessories are curated to complement any occasion, ensuring a stylish addition to any wardrobe.

FAQ

Can I find men's fashion on Net-a-porter.com?

Net-a-porter.com itself does not offer men's fashion, but their dedicated men's site, MR PORTER, is the place to find luxury fashion for men. It features a wide range of stylish apparel, accessories, and footwear perfect for any occasion. MR PORTER is known as the home of luxury fashion for the modern gentleman, offering an exclusive collection of the finest men's luxury fashion items.

FAQ

Can I find home decor on Net-a-porter.com?

Certainly, Net-a-porter.com offers a wide range of luxury home decor and accessories. The selection includes items such as glass dinner sets, silver-plated water pitchers, and ceramic vases, among others. For those looking to add a touch of elegance to their living space, there are embroidered napkins, horn napkin rings, and decorative candlesticks available. The site also features unique pieces like a leather and Krion® portable backgammon set, scented candles, and alpaca-blend jacquard blankets. With a variety of options, one can find everything needed to decorate a home with style and luxury.

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